Frequently Asked Questions

We recommend booking your tour as early as possible to ensure availability. Popular tours may sell out quickly, especially during peak tourist season.

We provide nearly everything you need for a fun and comfortable experience! However, we recommend bringing:
🔹 Sunscreen – Protect yourself from the Florida sun.
🔹 Sunglasses & a Hat – For extra sun protection.
🔹 Towels & a Change of Clothes – In case you take a dip!
🔹 Snacks & Drinks – We provide water and light snacks, but you’re welcome to bring your favorites.
🔹 Weather-Appropriate Clothing – Florida can be unpredictable, so layering is always a good idea.

Weather & Cancellations:

We understand that plans can change! We kindly ask that you notify us as soon as possible if you need to cancel or modify your reservation.

• Cancellations made more than 24 hours before your scheduled reservation are eligible for a full refund.
• Cancellations made within 24 hours of your scheduled reservation will be subject to a 25% cancellation fee, with the remaining 75% refunded.
• Inclement Weather: Refunds will not be issued for weather-related cancellations. However, guest safety is our priority, and if conditions are deemed unsafe by our staff, we will work with you to reschedule your reservation.

Late Arrivals & No-Shows:

• Late arrivals lose time from their scheduled trip.
• No-shows forfeit their payment - don’t leave us hanging!

We appreciate your understanding and cooperation as we work to provide a safe and enjoyable experience for all our guests!

Yes. Renters must be 25+, and drivers must be at least 18 years old with a valid ID. 

Florida law requires anyone born after January 1, 1988, to have a Boater Safety Education Card to operate a motorized vessel. If you don’t have one, you can obtain one by navigating to the tab on our website called "Grab Your FL License"

We provide U.S. Coast Guard-approved life jackets and all necessary safety gear for your adventure.

For safety reasons, alcohol is not permitted before or during rentals.

Yes! Our tours often include stops at springs, sandbars, or scenic spots where you can take a dip in the water. In some areas, swimming is restricted, but your guide will be able to inform you which areas these include.

Safety is our top priority! If conditions are unsafe due to storms or high winds, we will reschedule or issue a refund.

Yes, we do offer discounts! As a veteran-owned business, we proudly honor and appreciate our military personnel and first responders. Please give us a quick call, and we'll be happy to provide you with your special discount!

Depending on which activity you're looking to do, we can typically accommodate up to 10 people.

Yes! As the owner and lead guide, I take safety very seriously. With over 5 years of military experience and certifications in Combat First Aid, you can rest assured that you and your loved ones are in the most capable hands. Your safety and peace of mind are my top priorities during every tour.

YES! We truly value our repeat customers and want to show our appreciation. Reach out to us, and we’ll be happy to provide you with a special discount code just for you!

Absolutely! We love making special occasions even more memorable by customizing your tour. Simply book your tour and share the details with us – we’ll take care of the rest! Whether it's a birthday, anniversary, engagement, or any other celebration, we’re all about adding that extra special touch to make your experience unforgettable!